Indonesia
English
The dissemination of excellent service to heads of work units within Politeknik Negeri Ketapang (Ketapang State Polytechnic) was held on 6 April 2021, attended by the Vice Directors, Heads of Departments, Study Program Coordinators, Heads of Centers, and Coordinators. This activity was intended to enhance staff understanding of excellent service in order to strengthen the implementation of the Integrity Zone towards a Corruption-Free Area and a Clean and Serving Bureaucratic Area.
In his presentation, the Director conveyed the importance of excellent service to all stakeholders at Politap, including employees, students, and other related parties. Endang explained that excellent service at Politap is developed within the framework of Politap’s Four-S leadership vision as organizational values that must be cultivated, namely: 1) Smart, every member of the academic community must be astute and meticulous in observing things, consistently creative with new ideas, and prioritize logical thinking in solving problems; 2) Speed, every member of the academic community must be prompt in providing service, treating others as we would like to be treated, and continuously improving service delivery systems; 3) Sincere, every member of the academic community must uphold sincerity, ethics, and integrity in academic life, research, and community service, while strictly adhering to applicable norms and regulations within the campus, society, state, and religion in carrying out their respective professions; and 4) Solid, working by prioritizing unity and solidarity for the benefit of Politap.